New Customer Portal FAQs

• Login to the Customer Portal
• Select ‘My Bookings’
• Select the date you are absent
• Select ‘Manage Bookings’
• Select ‘Cancel booking’ next to the student’s name
• Select ‘Confirm Cancellation’ and you will receive a make-up credit (see the Make Up Policy page on our website for terms and eligibility).
• *Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self-managed by parents.

• Login to the Customer Portal
• Select Book
• Select Courses
• Select the blue toggle-switch in the top left hand corner to “single/make-up lesson”
• Use the filter to select your relevant level
• Use the timetable to find your preferred day and time associated to your level
• Select ‘Book now’ to bring up your options
• Select ‘Book now’ next to the student’s name
• *Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents.

How do i change a lesson time (transfer classes)

1. Login to Customer Portal
2. Transfer student to new class time 
   • Select ‘Book’ tab 
   • Select ‘Courses’ 
   • Filter by Activity type ‘Swimming Lessons’ 
   • Filter by level required for example ‘Level 2’ 
   • Find day and time required. 
   • Click ‘Enrol now’ 
   • Next to the student’s name click ‘Transfer here’ (clicking ‘Enrol Now’ will start a new enrolment, make sure to only click ‘Transfer Here’) 
   • Select the group you wish to transfer from 
   • Select ‘Next’ 
3. Confirm changes made 
   • Select ‘Confirm transfer’ (double check the date of your first lesson) 

My child has progressed to the next level, what do I need to do?

Once you have been assessed and have received a progression certificate you are able to enrol into a new class with your new level online. 

1. Login to Customer Portal
2. Transfer student to new class time.
   • Select ‘Book’ 
   • Select ‘Courses’ 
   • Filter by Activity type ‘Swimming Lessons’ 
   • Filter by level required for example ‘Level 1’ 
   • Find day and time required. 
   • Click ‘Enrol now’ 
   • Next to the student’s name click ‘Transfer here’ (clicking ‘Enrol Now’ will start a new enrolment, make sure to only click ‘Transfer Here’) 
   • Select the group you wish to transfer from 
   • Select ‘Next’ 
3. Confirm changes made 
   • Select ‘Confirm Transfer’

How do I track my child’s progress?

Login to Customer Portal

To View assessment 

• Select ‘My Account’ 

• Select ‘Skills’ 

• Select which student you would like to view the skills for by using the drop-down box. 

Does swimming run throughout the year?

Swimming lessons continue throughout the year. 

If your lesson falls on a public holiday, lessons will not run, and payment will not be deducted for the lesson.

There is a break over the summer / new year period where swimming lessons can be suspended. We will send information out on how to action this closer to the end of the year.